Change Control Process

Change control procedures govern the management of changes within the software development lifecycle (SDLC) for internal engineering processes. These procedures specifically apply to the development and testing phases and do not directly affect project configurations.
For changes impacting customer environments, the process is as follows:

• All changes are initially implemented in a sandbox environment.
• These changes are then validated and tested by the customer to ensure they meet the required standards.
• Once validated, the changes are submitted for customer approval.
• Upon receiving customer approval, the changes are deployed to the production environment.

This process ensures that changes are properly reviewed and tested before being implemented in live customer systems.