Welcome to Thentia Cloud! This guide provides step-by-step instructions on how to log into the Thentia Cloud Platform.
Logging into the Thentia Cloud Platform
To access the Thentia Cloud Platform, a user needs internet access, a web browser, and login credentials. The user can access Thentia Cloud from their desktop/laptop or tablet device.
- Enter your Thentia Cloud Workbench URL, provided by your onboarding team, in the address bar of a web browser such as Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari.
- Enter your Email Address and Password on the login screen and select Sign In.
If you do not remember your password, select the Forgot Password option and follow the steps provided on screen.
New User Sign-In Process
New users added to the Thentia Cloud Workbench will receive a system-generated temporary password that will be sent to their email address on record.
- If you are logging in for the first time, look for a Temporary Password email/Reset Your Password. The email will contain the URL of your Agency's Thentia Cloud Workbench. Enter the URL provided within your address bar.
- Enter the URL provided in your address bar, then enter your email address and the temporary password provided to Sign In.
- The screen refreshes to display an Access Token field.
An Access Token Code is emailed each time you log into the Thentia Cloud Workbench.
Temporary passwords are valid for 15 minutes. If the password expires, users will need to select the Forgot Password option on the login screen to receive a new temporary password. - Check your email for the Access Token Code/Confirm your login.
Look for an email containing:
Subject: Thentia Cloud-Access Code
Sender: noreply@thentiacloud.com - Enter the Access Token from the email and click Continue.
- After entering the email and temporary password, the new user is prompted to create a permanent password of their choosing. Password Requirements:
-Minimum of 8 characters
-Contains at least 1 letter, 1 number, and 1 special character.
Please Note: Passwords are case sensitive. - Select Continue.
- You likely will then be asked to re-enter your credentials (email and password) and enter an additional temporary password token sent to you in order to enter the Workbench.
Frequently Asked Questions
How long are multi-factor authentication access tokens for the Workbench valid?
When logging in to the Thentia Cloud Workbench, a system user must access and use the emailed token to pass the multi-factor authentication step.
The access token that is emailed to the system user when signing in to the Workbench expires after 15 minutes. If you don't enter it to complete the sign-in process during that time, it becomes invalid, and you will need to restart the sign-in process to receive a new access token.
Can regulatory agency staff who have access to the Thentia Cloud Workbench also access the Portals?
Technically, yes, but it is generally not necessary.
To directly answer the question, the account that an agency staff member uses to sign in to the Workbench only works on the Workbench and can not be used to sign into any Portal. However, an agency staff member can sign up for a Portal account just like a member of the public would, and can use that account to access the Portal.
That said, the Portals are intended to be used by members of the public and generally contain no functionality that would be useful for agency staff. All agency staff tasks can be completed using the Workbench, which is designed for this purpose.
How do I log in to the Portal as a regulatory agency staff member?
The Portals are meant for public users. Staff should perform all duties in the Workbench. If needed, you can create a Portal account using a personal or alternate email.
My access token expired. What should I do?
Restart the login process to receive a new token. Tokens expire after 15 minutes.
I didn’t receive my temporary password or token.
Look in your spam or junk folder for emails from noreply@thentiacloud.com. Contact your system admin if not found.
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