1. Thentia
  2. System Configuration
  3. Portal Users Management

Unlocking Portal User Accounts from the Workbench

Updated

Introduction

This article provides step-by-step instructions to unlock a portal user account for an Applicant or Licensee. Portal Users can become Online Disabled if they have incorrectly enter their answer for a Security Question three times. 

Would you like to learn more about Portal Account Management?
As a Regulator/Agency Member, check out our Portal Account Management (Workbench) article.
As a Portal User, check out our Portal Account Management article.

Online Disabled? 

Portal Users can become Online Disabled if they have incorrectly enter their answer for a Security Question three times. 

If a Portal user is locked out, they’ll need to contact the board to unlock their account. 

Steps to Unlock a Portal User Account

To unlock a Portal User account as a Regulator Staff Administrator:

  1. Access the Workbench.
  2. Access the Security Module.
  3. Access the Portal Users area.
  4. Locate the Portal User and double click to open their Portal User Account.
  5. Online Access Disabled set to No.
 
Was this article helpful?
0 out of 0 found this helpful

  • Submit a request

    Still have questions? Submit a request and our support team will be happy to help!

Comments

0 comments

Please sign in to leave a comment.