How to Unlock an Applicant Licensee Account

Welcome to Thentia Cloud! This guide provides step-by-step instructions on how to unlock a portal account for an Applicant or Licensee.


1. Select the grid icon towards the upper-right corner of the screen and choose the Security module.
2. Select the menu icon and choose IAM User Management > Portal Users.
3. Use the Search field or column filters to search for the account to unlock.
4. To open a profile, double-select on any blank space on the line or any non-hyperlinked text (not highlighted in blue) on a line.
5. In the Portal User section:
    • Change the Online Access Disabled setting to No
    • Change the Authentication Failure Count value to (zero)
    • Change the Security Questions Reset setting to Yes
6. Select the Save icon (diskette) to save the changes.
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