Access and Logging Into Thentia Cloud

Thentia Cloud is a web-based Software as a Service (SaaS) solution that provides regulatory agencies and individuals with user-friendly Portals for applicants and licensees, as well as a robust administrative platform for regulatory agency staff.

This quick start guide focuses on acclimating regulatory agency staff to the Thentia Cloud Platform.

Accessing Thentia Cloud

To access the Thentia Cloud Platform, a user needs internet access, a web browser and login credentials. The user can access Thentia Cloud from their desktop/laptop or tablet device.

Enter your Thentia Cloud URL, provided by your onboarding team, in the address bar of a web browser such as Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari.


Upon accessing the Thentia Cloud Platform site, users are prompted to enter an email and password to sign in. Email is the email address that was used by the system administrator to create the user account. The password is either a temporary one-time password generated by the system for new users signing in for the first time, or the password created by the user.

After entering the email and password, and selecting Sign-In, the screen refreshes to a multi-factor authentication screen, providing an added level of security to ensure only authorized users are accessing the system.

The multi-factor authentication screen prompts the user to enter an access token, which is system generated and emailed to the user.

Access token codes are valid for 15 minutes. If the code expires, users need to sign-in again to receive a new code.

The Landing Page displayed is based on client’s business requirements and may be different that what is displayed in this example..

Upon entering the access token and selecting Continue, the landing page of the Thentia Cloud Platform is displayed.


New User Sign-In Process

A new user signing into the Thentia Cloud Platform for the first time receives a system-generated temporary password once the user account is created.

Temporary passwords are valid for 15 minutes. If the password expires, users need to select Forgot Password to receive a new temporary password.

After entering the email and temporary password or copying and pasting the temporary password from the email, the new user is prompted to create a permanent password of their choosing.

Password requirements:

  • Minimum length of 8 characters
  • Contain at least 1 letter, 1 number, and 1 special character
  • Please note that passwords are case sensitive
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